FAQ · 常见问题
Clear answers before you render.
What makes VideoSea different? / VideoSea 有什么不同?+
VideoSea is organized around filmmaking decisions: keyframes, shot design, character and wardrobe continuity, screen direction, model routing, quality control and finishing. It is designed to produce connected shots, not just isolated clips. / VideoSea 围绕关键帧、分镜、人物与服装连续性、运动方向、模型路由、质检和成片展开,不只是生成孤立片段。
Are keyframes charged? / 关键帧收费吗?+
Yes. Any operation that creates provider cost is converted into VideoSea credits and shown before submission. This includes generated keyframes and paid video processing. / 是。任何产生供应商成本的操作都会统一折算为 VideoSea 点数,并在提交前显示,包括生成关键帧和付费视频处理。
What resolution can I export? / 可以导出什么分辨率?+
Available output depends on the selected production route. VideoSea supports HD generation and 2K, 4K or 8K finishing routes where shown. A high-resolution export does not invent missing source detail, so strong keyframes and source shots still matter. / 输出取决于所选生产路线;界面标注的流程支持 HD 生成以及 2K、4K 或 8K 精修。高分辨率不能凭空补回源素材细节,因此高质量关键帧和镜头仍然重要。
What happens when generation fails? / 生成失败怎么办?+
Reserved credits are automatically refunded when VideoSea receives a failed submission or generation result. If a balance does not recover, contact support with the account email and approximate time. / 提交或生成失败时,预留点数会自动退回。如果余额没有恢复,请将账号邮箱和大致时间发给客服。
Can I use outputs commercially? / 可以商用吗?+
Paid plans and credit packs include commercial use of your output, subject to applicable law, the Terms of Service and rights in the material you upload. You remain responsible for reviewing output before publication. / 付费套餐与点数包包含输出内容的商用权,但仍须遵守法律、服务条款以及上传素材的权利要求;发布前仍需由用户审核。
How are mobile purchases handled? / 手机端如何付款?+
Apple processes iOS purchases and Google processes Android purchases. VideoSea verifies the signed store transaction on the server before adding credits; it does not receive your full card credentials. / iOS 由 Apple、Android 由 Google 处理付款。VideoSea 在服务器验证商店签名交易后发放点数,不接收完整银行卡信息。
How do I delete my account? / 如何删除账号?+
Use the Delete account link in the footer while signed in, type DELETE and confirm. VideoSea cancels active Stripe subscriptions, deletes the account and queues cloud assets for permanent removal. Apple or Google subscriptions must also be cancelled in the store settings. Limited transaction records may remain with payment providers where required by law. / 登录后使用页脚的删除账户入口,输入 DELETE 并确认。VideoSea 会取消有效的 Stripe 订阅、删除账户并将云资产送入永久清理队列;Apple 或 Google 订阅仍需在商店设置中取消。支付机构可能依法保留有限交易记录。
Still need help? support@videosea.ai